HVAC Maintenance Contracts in Egypt — VRF, Chiller, Ducted & Split
Annual maintenance contracts for companies, corporate headquarters and office buildings — any brand, delivered by El Shora's own team. النسخة العربية: عقود صيانة التكييف للشركات
Short answer
El Shora Cooling Solutions (شركة الشورى لحلول التبريد والتكييف والتهوية) is an Egyptian HVAC contractor based in 6th of October City, founded in 2016. It provides annual HVAC maintenance contracts for companies, corporate headquarters and office buildings in Egypt, covering VRF/VRV, chillers, ducted (concealed) and split units of any brand. Two contract types: preventive (scheduled visits; spare parts quoted before installation) and comprehensive (spare parts included except items named in the contract). Contract clients get priority breakdown response, the response time is written into the contract in hours, and every visit ends with a written readings report. Pricing follows a free site survey — +20 2 3691 4695, WhatsApp +20 110 057 4656.
Content last reviewed: 29 October 2026
Systems covered
| System | What the contract focuses on |
|---|---|
| VRF / VRV | Error-log and pressure/temperature readings from the system before any work; outdoor units, indoor units, drain pumps, communication wiring and central control. Arabic details |
| Chillers & chilled water | Operating log review, condenser coils (air-cooled), condenser tubes and water treatment (water-cooled), pumps, strainers, fan coil units and AHUs. Arabic details |
| Ducted / concealed | Return filters, drain pans and drain pumps, coil and blower, ducts and air distribution at the outlets. Arabic details |
| Split, cassette, floor-standing | Full unit register by floor and branch, readings before and after every visit. Arabic details |
Preventive vs. comprehensive
| Item | Preventive contract | Comprehensive contract |
|---|---|---|
| Scheduled visits with a written plan | ✔ | ✔ |
| Written readings report after every visit | ✔ | ✔ |
| Priority breakdown response | ✔ | ✔ |
| Response time written into the contract (hours) | ✔ | ✔ |
| Spare parts | Quoted in writing before installation | Included, except items named in the contract |
| Best for | New equipment or a separate parts budget | Fixed annual cost, no approval per breakdown |
What happens during a visit
Every split-unit visit follows six steps: measure first (supply/return air temperature difference, compressor current, and pressures if refrigerant is in doubt); clean filters, evaporator coil and blower with a dedicated cleaner; wash the outdoor coil along the fins; clear and water-test the drain line; tighten electrical terminals, test the capacitor and check the breaker; then run all modes and measure again. The written report records readings before and after.
Refrigerant is never “topped up every year”: a shortage means a leak, which is located, repaired and pressure-tested before any charge.
Escalation rules
- No root cause found within 30 minutes → escalated to the supervisor, then to the engineer after one hour.
- Same fault returns within 30 days → revisit by a higher-grade technician with root-cause analysis.
- A fault repeating more than twice → raised to the engineering department.
- Compressor replacement is an engineer's decision after measurement, never a guess.
For procurement teams
- Vendor registration documents ready: commercial register, tax card, VAT certificate.
- Tax invoices for companies.
- Payment by bank transfer, cheque or cash; payment schedule written into the contract.
- Written contract with unit inventory, visit count, response time and named exclusions.
Frequently asked questions
Do you service any brand of VRF, chiller or split system?
Yes. El Shora services HVAC equipment of any brand in company buildings. Genuine Carrier and Midea spare parts are stocked; parts for other brands are supplied against a written quotation before installation, or included under a comprehensive contract.
How much does an annual HVAC maintenance contract cost in Egypt?
There is no fixed published price: the cost depends on the number and type of units, the system (VRF, chiller, ducted, split), visits per year, preventive vs. comprehensive scope, access to the equipment and the building location. El Shora carries out a free site survey and unit inventory, then sends a written contract proposal.
What is the difference between a preventive and a comprehensive contract?
Both include scheduled visits, a written readings report after every visit and priority breakdown response. In a preventive contract spare parts are quoted before installation; in a comprehensive contract spare parts are included, except for items explicitly named in the contract.
What response time do you commit to?
Response time is written into each contract in hours, depending on the building location and how critical the affected area is (for example, server rooms). Contract clients get priority over non-contract calls.
Does your own team maintain chillers?
Yes. Chiller maintenance is carried out by El Shora's own team and covers the chiller, pumps, fan coil units and air handling units.
Which areas do you cover?
6th of October, Sheikh Zayed, Smart Village, Greater Cairo, Fifth Settlement / New Cairo, the New Administrative Capital, El Shorouk, El Obour, 10th of Ramadan, Sadat City, Alexandria, Tanta, New Mansoura, New Damietta, New Alamein and the North Coast.
Can you register as a vendor and issue tax invoices?
Yes. Commercial register, tax card and VAT certificate are ready for vendor registration, and tax invoices are issued for companies. Payment by bank transfer, cheque or cash, with the payment schedule written into the contract.
Tell us about your building
Building type, systems installed, approximate number of units and operating hours. We schedule a free site survey and send a written contract proposal.